Shipping and return policies for The Scratch

Shipping Info

Expected delivery timescales –

UK - standard Royal Mail 1st class service schedule.

Europe: delivery aim 4 – 10 days.

Rest of World: delivery aim 7 – 10 days.

For deliveries outside of the UK, Royal Mail does not consider an item lost until 28 days after the expected delivery date.

Due to customs and postal delays beyond our control please allow up to 28 days for delivery before contacting us for lost packages.

Please note that any items that are dispatched using 1st class unregistered mail are not insured whilst in transit.

We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.

If you experience any issues relating to lost or delayed mail items, please get in touch with us so that we can investigate further.

If as a result of customer error (for example not inputting a valid delivery address) which later causes the item to not be delivered and subsequently returned to us we can offer to:
1) Offer to re-ship the item again following payment of the appropriate shipping charge.
2) Offer to refund the cost of the items orders less the cost of the shipping charge and less applicable merchant processor fees.

Please note that the following options do not apply if the item/s experience damage whilst in transit.

For this reason, we strongly advise checking your delivery address after placing your order. If you suspect that the address has not been supplied to us correctly you must contact us immediately.

Return Policy

We do not accept returns of download products, but offer a returns policy on all physical items (e.g. vinyl, CD, merchandise).

We hope that you are completely happy with your purchase when you receive it. However, if for any reason you are not satisfied you can return it to us, in perfect condition within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.

All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.

Please contact us to receive the correct address details for a return.

Orders can be cancelled at any time before dispatch for a full refund.

Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.

We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.